Terms of Service

Effective Date: 10 October 2025
Company: Repair Pte. Ltd. (“Company”, “we”, “our”, “us”)

These Terms of Service (“Terms”) govern your access to and use of the services provided by the Company, including but not limited to the provision of on-site property maintenance and related works, and the provision of online platforms, applications and software made available by us (collectively, the “Services”). By engaging or using our Services, you acknowledge that you have read, understood and agreed to be bound by these Terms. If you do not agree, you must refrain from using the Services.

Scope of Services

The Company provides property maintenance, repair and related works at residential and commercial premises in Singapore, together with digital platforms which enable users to manage service bookings, generate invoices, track inventory and otherwise interact with the Company. The precise scope, specifications and deliverables of any Service will be as set out in quotations, invoices, work orders, software user instructions or other communications issued by the Company from time to time.

Eligibility and Accounts

In order to access certain aspects of the Services, you may be required to register an account. You agree to provide accurate and complete information during registration and to keep such information current. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. The Company reserves the right to refuse, suspend or terminate accounts at its sole discretion.

Fees and Payment

All Services are chargeable at the rates communicated by the Company from time to time. Prices are stated in Singapore Dollars (SGD) and are subject to prevailing Goods and Services Tax (GST) where applicable. Payment terms shall be as stated in the relevant invoice or quotation. Unless otherwise agreed in writing, payment shall be due immediately upon completion of the Service. Late payment may attract interest at the rate prescribed by the Company, without prejudice to other remedies.

Performance of On-Site Services

You agree to provide safe and reasonable access to your property for the purpose of performing Services. You shall ensure that the premises are in a condition suitable for works to be carried out and shall disclose to us any hazards or relevant information. The Company shall not be liable for delays, additional costs or inability to perform the Services where access is restricted or conditions are unsuitable. All works are performed with reasonable skill and care. Unless otherwise expressly agreed, the Company does not warrant that Services will meet any particular standard beyond that which is reasonable in the circumstances.

Warranties

Where expressly stated in writing, certain works may carry a limited warranty for a defined period of time. Such warranty shall apply only to defects in workmanship and shall not cover issues arising from misuse, negligence, fair wear and tear, external factors, or modifications made by others. Warranty claims must be made within the stated period and accompanied by proof of purchase or invoice. The Company reserves the right to determine whether remedial work, replacement, or refund is appropriate in the circumstances.

Cancellation and Rescheduling

If you wish to cancel or reschedule a confirmed booking, you must provide us with reasonable advance notice. Cancellations or rescheduling with insufficient notice may be subject to charges as determined by the Company to cover costs incurred. The Company reserves the right to cancel or reschedule Services at its discretion, including in cases of force majeure, unavailability of staff, safety concerns, or where circumstances beyond our reasonable control arise. In such cases, any advance payments will be refunded or applied to a rescheduled booking.

Use of Software Platform

The Company grants you a non-exclusive, non-transferable, revocable licence to access and use the software platform strictly for lawful purposes and in accordance with these Terms. You agree not to copy, reproduce, modify, distribute, sell, resell, reverse engineer or otherwise exploit the software. The Company reserves the right to update, modify, suspend or discontinue the platform at any time without notice.

User Responsibilities

You agree not to use the Services for any unlawful purpose, or in any manner that could damage, disable, overburden or impair the Services or interfere with any other person’s use. You are solely responsible for the accuracy of information provided to us and for compliance with all applicable laws in connection with your use of the Services.

Data Protection and Privacy

The collection, use and disclosure of personal data in connection with the Services shall be governed by our Privacy Policy, which forms part of these Terms. By using the Services, you consent to the handling of personal data in accordance with our Privacy Policy and the Personal Data Protection Act 2012 of Singapore.

Intellectual Property

All intellectual property rights in the Services, including but not limited to trademarks, service marks, logos, software, content, designs and documentation, are owned by or licensed to the Company. Nothing in these Terms shall be construed as granting you any licence or right to use such intellectual property other than as expressly permitted.

Limitation of Liability

To the maximum extent permitted by law, the Company shall not be liable for any indirect, incidental, special or consequential loss or damage, or loss of profits, revenue, goodwill, data or business opportunity, arising out of or in connection with the Services. Our total liability in respect of any claim shall not exceed the fees paid by you for the Service giving rise to the claim. Nothing in these Terms excludes liability for death or personal injury caused by negligence, or for any other liability which cannot lawfully be excluded.

Indemnity

You agree to indemnify and hold harmless the Company, its officers, employees, contractors and affiliates against all claims, liabilities, damages, losses, costs and expenses arising out of or in connection with your use of the Services, your breach of these Terms, or any negligence or misconduct on your part.

Termination

The Company may suspend or terminate your access to the Services at any time, with or without notice, if you are in breach of these Terms or if we determine, in our sole discretion, that such action is appropriate. Termination shall not prejudice any rights or obligations accrued prior to termination.

Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of Singapore. You agree to submit to the exclusive jurisdiction of the courts of Singapore.

Amendments

We reserve the right to amend these Terms at any time. Amendments will take effect upon being published on our website or otherwise notified to you. Continued use of the Services after such amendments constitutes acceptance of the revised Terms.