FAQ
Find the answers to our frequently asked questions on this page. If you are not able to find the answer you were looking for, our staff would be happy to personally answer your questions through text message, phone call or email. Navigate to our contact page to find our contact information.
What are your operating days and hours?
Our main services are available from Monday to Saturday, 9am to 7pm. Contact us now to book an appointment. Emergency services are available outside standard operating hours, however, these appointments are offered on a case-by-case basis, and are usually reserved for customers who are on a maintenance contract with our company.
Are you a registered company?
Yes. Our company is incorporated with the Accounting and Corporate Regulatory Authority (ACRA) in Singapore.
Our main company name is REPAIR PTE. LTD and its corporate Unique Entity Number (UEN) and Goods and Services Tax (GST) registration number is 202100025M.
The principal activity of our company listed on the official business registry ACRA is Singapore Standard Industrial Classification (SSIC) number 42101, GENERAL CONTRACTORS (NON-BUILDING CONSTRUCTION).
Our subsidiary company that carries out our construction-related works is registered with the Building and Construction Authority (BCA) and Singapore Contractors Association (SCAL) under our corporate Unique Entity Number (UEN) 201622590C.
Our Supervising Licensed Electrical Worker (LEW) licence number is 9/21140.
Our Supervising Licensed Plumber (LP) licence number is WS15722016.
Our Leading Air-Conditioner Installer’s licence number is SSA2300025.
Our Vector Control Operator (VCO) licence number is VCO20250010.
Our Cleaning Business licence number is NEA250323/0025M/C3/N01.
Will I be provided a warranty for workmanship and parts?
We usually warranty all parts that are supplied and installed by our company for one year. Our workmanship is also warrantied. The warranty length is determined based on the type of services rendered and parts installed. Visit our warranty page to learn more.
How long does it take to dispatch your technicians to my place?
Our company has multiple service vehicles and teams. We are usually able to arrange for a team to be dispatched to your location within two working days. In some cases, we are able to dispatch a team on the same day you call in. Please contact our service coordinator to enquire about the current response time for your location.
Are there hidden charges in your price list and quotations?
No. Our company will provide you a transparent quotation upfront for your consideration before any services are rendered. Please feel free to talk to our staff should you require further clarification on our prices.
Do you also provide services for businesses?
Yes. Our company provides repair, maintenance and installation services for businesses and their clients. Our services are customisable to fit the unique needs and requirements of your company. Visit our corporate and commercial services page to learn more.
Do you repair household and commercial appliances?
Unfortunately, our company does not currently offer repair services for small household and commercial appliances such as but not limited to fridges, televisions, microwaves, blenders, and stoves. We recommend that you approach the manufacturer of the appliance for repair services. Please contact us should you require further clarification.
What payment methods do you accept?
At the moment, our company accepts payment through the following methods:
Cash
Cheque
Bank transfer
PayNow
DBS PayLah!
OCBC Pay Anyone
UOB Mighty
Visit our dedicated service payment methods page to learn more.
My question was not answered above
Sorry that your question was not answered. Please contact our customer service representative through WhatsApp at 9070 6060. Our staff would be happy to assist you with your queries.